Comprehensive B2B Solutions for Companies Entering the Vietnamese Market

Service Commitments

We understand that market entry is a critical journey that requires absolute trust. That’s why partnering with SalesRepX means you can count on:

📊 Measurable Results

Data and feedback you can quantify.

Clear, reliable reporting with no ambiguity.

Not just one-time support, but a sustainable ally in Vietnam’s growth journey.

📑 Transparent Processes

🚀 Long-term Partnership

Not sure which package suits you best?

Sign up for a free consultation – we’ll help you choose the most effective and cost-efficient solution.

Frequently Asked Questions from International Clients Entering Vietnam

1. Which package should I choose if this is my first expansion to Vietnam?

Recommendation:

• Package 2 – Starter: best for quick testing, verifying actual demand within 2–4 weeks.

• Package 3 – Professional: suitable if you already know your target industry and want verified data with feedback.

• For companies with a long-term plan, consider Package 5/6 to have a dedicated trade representative in Vietnam.

2. Where does SalesRepX source customer data, and how reliable is it?

Data sources: business registries, customs/import-export data, industry associations, paid databases, trade fairs, partner networks, and primary research.
Process: data cleaning, deduplication, cross-checking, and bilingual verification via email/phone/LinkedIn; two-step validation.
Standard data fields: company name, website/address, industry/niche, size, decision-maker, title, email/phone/mobile, product fit, and feedback notes.
Reliability: guaranteed under SLA for each package; we do not resell unverified raw data.

3. How soon can I expect feedback from potential customers?

• Pilot phase: 2–4 weeks to verify data and begin first contacts.

• Reports: weekly updates covering outreach volume, response rates, qualified leads (MQL/SQL), and scheduled meetings.

• Industries with longer buying cycles (e.g., machinery, specialized raw materials) may require an additional 1–2 reporting cycles.

4. Do I need to set up a local office or hire staff in Vietnam?

• Not necessary for testing and initial outreach.

• SalesRepX acts as your local sales representative: prospecting, pitching, negotiating, scheduling meetings, sending samples, and following up.

• Once you secure POs or contracts, you can consider establishing a legal entity; we can guide you through this process.

5. How does SalesRepX handle data security and compliance?

• NDA signed and strict confidentiality policies; data is used solely for agreed purposes.

• Stored on encrypted systems with role-based access and activity logs.

• Fully compliant with Vietnamese regulations and, where applicable, EU GDPR; outreach only to verified business contacts.

6. What specific KPIs and SLAs are provided?

• SLA by package: verified contacts per week, outreach frequency, response time, valid data rate.

• Result-oriented KPIs: number of meetings scheduled, response rate, qualified leads (MQL/SQL), opportunity/deal progress.

• Weekly reports include both executive summaries and detailed files.

7. Which industries are a good fit for SalesRepX?

Best fit: textiles & garments, yarn/lace/fabrics, packaging/plastics, non-hazardous chemicals, light industrial machinery, components, FMCG B2B distribution, OEM/ODM.
Not accepted: restricted goods, prescription drugs, hazardous chemicals, weapons, adult products, gambling (full legal compliance).

8. How do payments and invoicing work?

• USD or VND via international bank transfer.

• Monthly packages: 100% upfront; large projects: 50/50 milestone payment.

• VAT invoices issued per Vietnamese law (if applicable). Standard payment term: Net 7.

9. What is the cancellation or termination policy?

• Email notice at least 14 days in advance for monthly packages; project-based agreements follow contract terms.

• You retain access to and ownership of all deliverables provided.

• Pro-rata refunds available for unexecuted work (if applicable), per contract.

10. After a deal is secured, does SalesRepX provide further support?

• Yes. Post-deal handover and support include onboarding distributors/agents, handling legal and documentation, logistics support, customer care, and nurturing re-orders.

• You can upgrade to Package 5/6 for long-term trade representation.